FREQUENTLY ASKED QUESTIONS
Do you have an e-voucher or digital version?
Follow this link to download a digital copy you can use until your physical ticket arrives.
Will my ticket expire?
Your ticket will be valid for one year after purchase.
I’m not 18, can i come?
No.
When should I expect delivery of my vouchers?
Dispatched via Royal Mail. Please allow 3 – 5 working days.
Do you hold sessions outside of London?
Sadly, no. Our still does not travel well.
Where can I buy Portobello Road Gin?
www.portobelloroadgin.co.uk.
Can I re order the gin I create?
Yes, online. We’ll keep the recipe and give you a code that’s unique to your creation.
What if I need to cancel?
As long as you give us 48 hours notice, you will be able to rebook another session.
What if I need a refund?
Refunds can be given in certain circumstances for some products. All our experiences can be rescheduled if we have enough notice. Please check our returns policy here.
What should I do if I have more than 12 guests?
Contact us direct to enquire about bespoke packages.
Can I send gift vouchers to another address?
Yes. Please select the option for alternate shipping address during checkout.
Can I send tickets to individual addresses from a group booking?
Contact us direct to enquire about bespoke packages.